Ratings & Reviews

Overall Rating

3
(17 reviews)
64.7% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

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submitted by Marleny G. - |Recommended: YesReview — Maintenance has yet to come to fix our issues. Barely moved in and the toilet to one of the rooms is not working and would like that fixed asap. Overall the rooms are very nice but they have thin walls.
response from property -Hello Marleny, Thanks for taking time to lease a review. We appreciate the feedback as we use this to improve our community. After looking at your work order history it appears that this work order has been completed. I will follow-up with you and the team to be sure that this has been completed. Please feel free to contact the office if you have any questions or concerns. Thanks, Ralston Apartments Management Team
submitted by Nathaniel P. - |Recommended: NoPretty good tbh — I've enjoyed my three weeks here, the end of the construction should make it seem a lot nicer throughout the building
response from property -Hello Nathan, Thanks for taking the time to leave a review! We are happy that you enjoy it here at Ralston Apartments. There are so many great changes heading your way. Please feel free to contact with any questions or concerns that you may have. Best, Ralston Apartments Management
submitted by Taron P. - |Recommended: NoBad — This apartments management has done a terrible job, honestly worst renting experience of my life this is ridiculous and the management needs to get its shit together
response from property -Hello Taron, Thanks for talking the time to leave a review! I apologize that you have a bad experience with the property thus far. I have tried to reach out to both you and your roommate to discuss what issues you ran into. After looking at your account I am not seeing any open work orders, so I want to ensure that we are able to remedy any issues that you may have. Please feel free to contact the office at (317) 955-1201. Best, Ralston Apartments Management Team
submitted by Colin W. - |Recommended: NoDisappointment — Keep messing up my lease and nothing is right with my apartment.
response from property -Hello Colin, Thanks for taking the time to leave a review as your feedback is very important to us as we thrive to our best. I did try to reach you so that we may discuss your issues further. Please feel free to contact me at any time at (317) 955-1201. I apologize for any inconveniences that you may have had thus far. I hope to hear from you soon! Best, Ralston Apartments Management Team
submitted by Johnetta T. - |Recommended: YesN A — N A
response from property -Hello Johnetta, Thanks for taking the time to give us a rating. We love having you & Theo as residents here at Ralston Apartments! It has been a pleasure working with you all. Please be sure to reach out to us with any questions or concerns. Thanks, Ralston Management Team
submitted by Lucas H. - |Recommended: YesApartments are great — Even with the clutter of the renovation, the apartment units themselves make up for it. The staff in the leasing office have almost always been available for my roommates and me as were getting settled. I would recommend this apartment to anyone looking for a great downtown location.
response from property -Hello Lucas, Thanks for taking time to leave a review! I am happy to hear that you love living at Ralston Apartments. We would love to help anyone you send our way! I know you will love all the changes that are due to come. Also, do not hesitate to reach out whenever you need anything. Best, Ralston Management Team
submitted by Shaelyn D. - |Recommended: YesNew move in — Constructions is going on so the hallways and stairwells aren’t super clean. But the staff is working hard to get this complete and is very friendly. My only concern is having a dog there is a lot of glass on the inside and outside. I get nervous with her stepping and getting it in her paw. Also parking is not convenient. You have to pay for parking if you want to have any availability but there isn’t much parking anywhere near where you’re living if you’re in the middle or on the top floor. But what got me to this apartment is the staff. They are so friendly and helpful. They did everything to ensure that I would have a good move in.
response from property -Hello Shaelyn, Thanks for taking time to leave a review! We are happy to hear that you have had such a great experience with the staff here at Ralston Apartments. We have had the halls cleaned and please do not forget the roof top dog park as we stay on top of that area to ensure that you have a nice place to take your dog. Please be sure to contact the office with any questions or concerns in the future. Thanks, Ralston Apartments Management Team
submitted by Olivia R. - |Recommended: YesI like it — Staff don’t communicate very well and some of the college students are loud but over all I’ve been very happy here. It’s close to lots of restaurants and iupui.
response from property -Hello Olivia, Thanks for taking time to leave a review! I am sorry to hear that the communication with the staff has not been what it should be. However, we are happy that overall, you are pleased with the apartment. It has been great working with you during the time that you have been with us. We will be sure to do better with communication in the future. Please do not hesitate to reach out with any questions or concerns in the future. Thanks, Ralston Apartments Management Team
submitted by Heather N. - |Recommended: NoDisappointed - Hope it gets better — Was very excited to move into this facility when we viewed the apartment. Found out the day 3 30 to be exact before we moved in that there were specific move in times. Already had the moving truck ready to go to head out first thing in the morning. Would have been nice to have earlier communication that there would be specific move in times. Once we moved in everything seemed good until the AC went out, the dishwasher doesn't work, refrigerator didn't work, and countless other items. Understand that they had a lot of move-ins on the same day but we are now on day 14 after move-in and multiple things are still not working. The refrig was replaced two days after move in but after having to call the after hours maintenance number inquiring when it would be replaced so the kids could get groceries. The AC was finally working this past Tuesday after multiple calls to maintenance and the front office. Dishwasher still doesn't work along with other items on our check list. However, I do see the full rent is ready to post on the first. Very frustrating
response from property -Hello Heather, Thanks for taking the time to leave a review! I apologize that you haven't had the best experience so far. Unfortunately, the ac did need to be replaced and has to be lifted to the roof top with a crane so my apologies for the wait. I did try to give you a call to discuss the issues you have encountered. I have been in contact with the maintenance supervisor, and he will be out to address the dishwasher first thing in the morning. Please feel free to reach out with any questions or concerns in the future. Best, Ralston Apartments Management
submitted by Brooklyn I. - |Recommended: YesUp and Coming — The staff here is very helpful and makes you feel very welcomed. I will say however the building is under new ownership and the renovations have caused the grounds cleanliness to be very poor around the building and the hallways but the staff is working very hard to insure the best living conditions possible.
response from property -Hello Brooklyn, Thanks for taking the time to leave a review! We do apologize for the mess with renovations going on. However, once all is completed, I believe that you will love the finished product. Please be sure to reach out to us with any questions or concerns. Thanks, Ralston Apartments Management Team
submitted by Celeste B. - |Recommended: NoI regret living here — The model of these apartments are very nice but my apt was not move in ready. It’s so many things that still don’t work . Was not worth moving into at all
response from property -Hello Celeste, Thanks for taking the time to leave a review. I apologize that your move-in experience wasn't the best. However, I am glad that we were able to get all of your issues resolved rather quickly. Thanks for being patient and understanding while we made needed repairs. Please don't hesitate to contact us in the future with any questions or concerns. Best, Ralston Apartments Management
submitted by Arletta R. - |Recommended: NoDon’t work with you — Went to move in and the apartment was trashed the old renters stuff was still in there and it had not been cleaned after we had been told they had done several walk throughs of the apartment to make sure it was good to go. The dishwasher didn’t work, the toilet didn’t work, the shower didn’t work, the paint was chipping off the walls, the bathroom and closet doors don’t shut. We put in several work orders and a week had gone by and they still were not addressed. They didn’t do anything to compensate for their mistakes, just told us things happen.
response from property -Hello Arletta, Thanks for taking the time to leave a review. After speaking with you it appears that your dishwasher isn't working, and we have a maintenance technician scheduled to complete this repair before the end of business tomorrow. Please let me know if you have any questions or concerns in the meantime. Best, Ralston Apartments Management
submitted by Miranda R. - |Recommended: YesNew tenant — Construction is not too loud. The building hallways are really messy dirty because of the construction process. The workers are nice and keep to themselves. The apartment staff have been really helpful with move-in. My unit had some issues when we moved in, and the office was quick to respond and get things fixed.
response from property -Hello Miranda, Thanks for taking your time to leave a review! We love the feed-back. Unfortunately, construction can be messy! However, I can't wait to see the end result! I am happy to know that the maintenance team was quick to respond to your issues! Please feel free to contact the office with any questions or concerns. Best, Ralston Management Team
submitted by Paolo M. - |Recommended: YesApt review — New place new stuff the whole unit looks clean and amazing I would definitely recommend this place management is 100
response from property -Hello Paolo, Thank you for the taking the time to leave a review! It has been great working with you! I am glad that you love your Poppy! This is an amazing floorplan that we knew you would love. Please be sure to reach out to us with any questions or concerns you may have in the future! Thanks, Ralston Apartments Management
submitted by Theodore T. - |Recommended: YesReview — For the most part it is a beautiful place to live yes true there are students that live on property but the running up and down the stairs is ridiculous and also the loud music,but overall I’m pleased I do wish that something could be done with the carpet in the hall way like at least washing it or shampooing it the odor is bad
response from property -Hello Theodore, Thank you for taking the time to leave a review! It has been a pleasure working with you! I hope you have a great turnout tomorrow on your golf benefit outing. I will be sure to address the issues that you are having with the loud music and excessive noise. We will be able to grant your wish with carpet in the common hallways! We will be installing new carpet in the hallways as soon as we are completed painting the common hallways. We love the feedback from our residents as we thrive to provide the best customer service. Please feel to reach out with questions or concerns that you may have in the future! Thanks, Ralston Apartment Management

The above reviews are pre-selected by Capstone Real Estate Investments, LLC and do not represent all submitted reviews by current residents, guests, and/or prospective residents. This web page is intended to provide potential residents with customer provided feedback regarding this community and its services. Some reviewers may have been asked to leave an honest review through electronic communication and/or participated in an honest review promotion.

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